Refund policy

Refund & Return Policy
Last updated: September 20, 2026

We want customers to feel confident ordering from Mirvexa. This policy explains when returns, replacements, and refunds are available.

30-day return window
You may request a return within 30 days of delivery. To be eligible for a return for change-of-mind reasons, the item must be unused, in its original condition, with all included accessories and packaging.

Damaged, defective, or incorrect items
If your order arrives damaged, defective, or different from what you ordered, contact us as soon as possible at dsjuanbriso@gmail.com. Please include your order number and clear photos or video showing the issue. After review, we may offer a replacement, partial refund, or full refund as appropriate.

Return authorization
Do not send a return without contacting us first. We will provide return instructions and the appropriate return destination. Items sent back without authorization may not be accepted.

Return shipping
For approved returns caused by a product defect, damage, or fulfillment error, Mirvexa will cover the reasonable return-shipping cost or provide another resolution. For change-of-mind returns, the customer is responsible for return shipping.

Non-returnable situations
We may decline a change-of-mind return if the product has been used, materially altered, damaged after delivery, returned incomplete, or is no longer in resalable condition. This does not limit rights that cannot legally be excluded.

Refunds
Once an approved return is received and inspected, we will notify you of the outcome. Approved refunds are issued to the original payment method. Your bank or payment provider may take additional time to post the refund.

Order cancellations and address changes
Contact us immediately if you need to cancel or change an order. We will make reasonable efforts to help, but once an order has entered fulfillment or shipped, cancellation or address changes may no longer be possible.

Lost or missing orders
If tracking shows no meaningful movement for an unusually long period or your order appears lost in transit, contact us so we can investigate with the carrier or fulfillment partner. If the shipment is confirmed lost, we will provide an appropriate replacement or refund.

Contact
Email: dsjuanbriso@gmail.com