We want you to feel confident shopping with Mirvexa. If you are not satisfied with your order, contact us within 30 days of delivery so we can review your request.
Eligibility
Items must be unused, in the same condition in which they were received, and in their original packaging when reasonably possible. For hygiene and safety reasons, used products may not be eligible for return unless they arrived damaged, defective, or incorrect.
Damaged, defective, or incorrect items
Please contact us as soon as possible after delivery and include your order number plus clear photos or video of the issue. If the item is confirmed to be damaged, defective, or incorrect, we will arrange an appropriate replacement or refund.
Returns
Do not send a return before receiving return instructions from us. Return shipping costs may be the customer’s responsibility unless the item arrived damaged, defective, or incorrect.
Refunds
Approved refunds are issued to the original payment method. Processing times depend on your bank or payment provider.
Order changes and cancellations
We begin processing orders quickly. If you need to change or cancel an order, contact us as soon as possible. We cannot guarantee changes or cancellations after fulfillment has started.